Last updated: August 19, 2024
This Refund Policy (Policy) applies to the purchase of digital goods and services from GAME GAMBIT LTD, Company number 14699678, registered in United Kingdom (we, us or our).
This Policy applies to the following products and services:
1. direct purchases of tokens from us or one of our third-party partners; and
2. direct purchases of other digital goods or services (e.g., wallpapers) from us or via one of our third-party partners.
As a consumer, you will be entitled to a refund under the following circumstances:
- Major Faults: If a product or service has a major fault, such as not functioning as described, or being significantly defective.
- Misleading Description: If the product or service is not as described.
- Unfit for Intended Purpose: If the product or service is not suitable for the purpose for which it was described or presented.
- Technical Issues: If persistent technical issues prevent access to the purchased product or service.
- Non-Delivery of Tokens: If tokens purchased are not delivered or credited to your account due to system errors.
- Defective Digital Goods: If purchased digital goods are significantly defective or not as described.
We retain the right to refuse a refund if:
- you simply changed your mind;
- you misused the product or service in a way that contributed to the problem;
- you requested a service to be carried out against our advice or were unclear about your requirements; or
- a service problem was completely beyond our control.
Please note that this Policy complies with the primary Consumer Guarantees that are most likely to be relevant to you. We offer no protections beyond the minimum requirements under United Kingdom Consumer Law.
We offer remedies in accordance with the United Kingdom Consumer Law, to the extent that it applies. The United Kingdom Consumer Law provides a set of consumer guarantees which protect consumers when they buy goods and services. If the United Kingdom Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the United Kingdom Consumer Law, the United Kingdom Consumer Law will prevail.
Further information about the United Kingdom Consumer Law and the Consumer Guarantees are available at the website of the United Kingdom Competition and Consumer Commission.
For any questions about our Policy or any refund, please contact us at: craftroomai@gmail.com.